Customer Success
During our busiest implementation month, Red Rover customers waited an average of just 26 seconds to reach someone who knows the product, understands K-12, and is ready to help.
Whoever picks up your case owns it through resolution. You explain the situation once and stay with the same person until it’s solved.
Our support team is trained across the Red Rover platform, so the person who answers can help across products without sending you from team to team. That is possible because Red Rover was built as one platform on one employee record, rather than assembled from systems that were never designed to work together.
Our team rotates through support, implementation, and integration on purpose. The person answering your chat has run an implementation. The person running your implementation has answered the chat.
Our implementation team understands the roles, rules, calendars, and workflows that make every district different. From data migration and configuration to training, a dedicated implementation team guides the process around your district’s needs and calendar.
The goal is a team that can run Red Rover confidently without needing us at every step.
Your ERP. Your SIS. Your payroll provider. Red Rover has to work with the systems your district already relies on.
Our integration specialists work alongside your team and Red Rover implementation to manage third-party connections, data requirements, and reporting needs from the start. A successful implementation ends with Red Rover working inside your district, not just switched on in it.
Customer conversations don’t stop with Customer Success. What our team hears from districts makes its way back to Product, helping shape what we improve and build next.
Take Contracts. Districts told us they wanted a way to send and sign employment contracts directly within Red Rover. So we built it into Records, giving HR teams one less process to manage somewhere else.
