Customer SUPPORT
What is Red Rover?
Is Red Rover just absence management software?
Does Red Rover replace our student information system (SIS)?
Does Red Rover replace our ERP or payroll system?
What does “built for K-12” actually mean?
What size districts use Red Rover?
Do you work with charter schools, education service agencies, or private schools?
Do we have to buy every Red Rover product?
What happens when we add a second product?
How do Red Rover products work together?
Is there one login for everything?
How is Red Rover priced?
Can we buy Red Rover products separately?
Will our price jump at renewal?
Is Red Rover available through a cooperative purchasing contract?
Do we have to go out to bid?
Can we get pricing without sitting through a demo?
Are there implementation fees?
How long are Red Rover contracts?
Can we sign a multi-year contract?
How long does implementation take?
What will implementation require from our team?
Can we implement mid-year?
Can you migrate the data from our current system?
When should we start evaluating Red Rover if we're under contract with another vendor?
Who manages our implementation?
What training is included with implementation?
Does Red Rover work with our student information system, ERP, or payroll system?
How do integrations actually work?
How often is data exchanged between Red Rover and our other systems?
Will our IT team have to maintain the integration?
Do you support single sign-on?
Can we export our data from Red Rover?
Where is Red Rover data hosted?
How does Red Rover protect district data?
Is Red Rover SOC 2 compliant?
Does Red Rover use multi-factor authentication?
How does Red Rover handle backups and disaster recovery?
How does Red Rover handle employee data privacy?
Is Red Rover accessible? Do you have a VPAT?
Do you sell or share our data?
What does support look like after we go live?
Is support included, or is it an added cost?
Do we get a dedicated representative?
What happens if something goes wrong during payroll week?
Where do our employees and substitutes go for help?
How does Red Rover work with districts after go-live?
Can we talk to a current Red Rover district before we decide?
How often does Red Rover release updates?
How do districts influence what gets built?
Is there a mobile app, and does it cost extra?
Do substitutes or employees pay anything to use Red Rover?